How long does order processing take?
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Do you offer free shipping?
Yes. We offer free worldwide shipping on all orders. No minimum order value required.
What are the delivery times?
United Kingdom:
Estimated delivery within 6–10 business days after dispatch.
Express shipping (4–8 business days) available at $14.99.
United States:
Estimated delivery within 6–10 business days after dispatch.
Express shipping (4–8 business days) available at $14.99.
Netherlands & EU:
Estimated delivery within 6–10 business days after dispatch.
Are customs duties or taxes included?
For EU orders, all duties and taxes are fully included in the price shown at checkout. No hidden fees.
For UK and US orders, import duties may apply depending on your local regulations. These are the responsibility of the customer.
Can I return my order if it doesn't fit?
Yes. We offer a 30-day return policy on all eligible items. Returned items must be unworn, in original condition, and with all tags attached.
How do I start a return?
To initiate a return, please contact us first at support@dripaholic.com before sending anything back. Our team will review your request and provide you with the correct return instructions and address. Do not send returns without contacting us first — parcels sent without prior approval may not be processed.
How long do refunds take?
Once your return is received and inspected, your refund will be processed back to your original payment method within 5–7 business days.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Google Pay. All transactions are secured and encrypted.
Is my payment information safe?
Yes. All payments are processed through Stripe, one of the world's most trusted payment providers. Your card details are never stored on our servers.
How can I track my order?
Once your order has shipped, you will receive a tracking link via email. You can also track your order anytime at Track My Order.
What if my item arrives damaged or incorrect?
We're sorry if that happens. Please contact us at support@dripaholic.com within 48 hours of delivery with a photo of the issue. We'll sort it immediately.
How can I contact customer support?
You can reach us anytime at support@dripaholic.com. We aim to respond within 24 hours during business days.
